Mainstream branded servers such as Dell and HP have inbuilt tools called Openview and Insight Manager respectively which allow us to integrate them into our Managed service. Servers are still located on site allowing you control and leveraging your knowledge of the requirements of your business however the management of the servers is outsourced. This service incorporates agent technology which continually check:
- The machines heartbeat
- Thresholds are set on utilization of hard disc, memory and CPU
- Services such as Exchange are monitored
- Verification that backup schedules have run are checked
- Antivirus definitions are checked
- Checks are carried out on the event logger in an attempt to identify creeping death scenarios
- Checks for unusual behaviour such as hacker attacks are carried out
All checks alert on exception, alerts are distributed to our operations centre plus to the laptops and by SMS to the mobiles for all on call engineers.
To keep you informed you will receive an e-mail every morning to confirm the checks we have done and their results.
The benefits that should be provided by such a solution are proactive, round the clock monitoring with on line diagnosis and on line fixes. This is then complimented with traditional on site break fix support within a guaranteed time including all labour and parts required to achieve the fix.